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Refunds, cancellations and problems with your order

Once an order has been placed on with Collect or Deliver the shop first needs to accept the order, typically this only take a few minutes. Once an order has been confirmed the process to full-fill the order begins and at this point there might be a cancellation fee of up to 25% to cancel an order.

If you can a problem with your order we first ask that you try to resolve it directly with the shop, Collect or Deliver will only get involved once this step has taken place

Having your mobile number allows us to get in contact with you sooner
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