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Refunds, cancellations and problems with your order

Once an order has been placed on with Collect or Deliver the shop first needs to accept the order, typically this only take a few minutes. Once an order has been confirmed the process to full-fill the order begins and at this point there might be a cancellation fee of up to 25% to cancel an order.

If you can a problem with your order we first ask that you try to resolve it directly with the shop, Collect or Deliver will only get involved once this step has taken place

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